Warranty Policy

Last Updated: July 16, 2026

VEGER is committed to providing reliable products and responsive after-sales support. This Warranty Policy explains the warranty coverage, claim requirements, available remedies, exclusions, and support process for eligible VEGER products.

Please retain your original proof of purchase. Product registration or submission of a warranty claim does not replace valid proof of purchase.

1. Warranty Coverage

1.1 Amazon Purchases

Eligible VEGER products purchased through Amazon may be registered for a 3-year limited warranty through the VEGER Warranty Support page .

The 3-year warranty period begins on the original Amazon purchase date, not the registration date.

Registration may be completed at any time before the third anniversary of the original purchase date. Registering later or submitting the registration form more than once does not restart, renew, or extend the warranty period.

Canceled, refunded, returned, disputed, chargeback, fraudulent, second-hand, or otherwise invalid orders are not eligible for the 3-year warranty program.

1.2 Retail and Offline Purchases

New VEGER products purchased from an authorized retail store, distributor, reseller, trade show, or other offline sales channel are covered by a 2-year limited warranty from the original purchase date.

The Amazon 3-year warranty registration program does not apply to retail or offline purchases.

For warranty support involving a retail or offline purchase, please contact the VEGER regional business representative responsible for your market through our Contact VEGER page .

Please provide the retailer or distributor name, proof of purchase, product model, and details of the issue.

1.3 Statutory Consumer Rights

This limited warranty is a voluntary commercial warranty. It does not exclude, restrict, or replace any statutory consumer rights that may apply under the laws of the country or region where the product was purchased.

Where local law provides greater or longer protection, the applicable mandatory legal rights will prevail.

2. How to Submit a Warranty Claim

2.1 Amazon Orders

For an eligible Amazon order, submit your warranty claim through the VEGER Warranty Support page .

Select Submit a Warranty Claim and complete the required form.

For additional assistance regarding an Amazon order, contact hello@vegerpower.com .

2.2 Retail and Offline Orders

For a product purchased from a retail store, distributor, reseller, trade show, or another offline channel, contact the VEGER regional business representative responsible for your market through our Contact VEGER page .

Please do not use the Amazon warranty registration form for a retail or offline purchase.

3. Information Required for a Warranty Claim

To review a warranty claim, VEGER may require some or all of the following information:

  • Customer name and contact information
  • Amazon marketplace, retailer, distributor, or reseller name
  • Amazon order number, sales invoice, or receipt
  • Original purchase date
  • VEGER product name and model
  • Product serial number, if available
  • A detailed description of the issue
  • Clear photographs or videos showing the issue
  • Troubleshooting steps already completed
  • The original delivery or shipping address
  • Any other information reasonably required to verify the claim

Submitted information must be complete, accurate, and consistent with the original purchase records.

VEGER may request more than one form of proof of purchase when needed to verify the order, seller, product, purchase date, or original delivery information.

4. Valid Proof of Purchase

Acceptable proof of purchase may include:

  • A valid Amazon order number
  • A sales invoice
  • A dated retail receipt
  • An order confirmation
  • A PayPal transaction record associated with the purchase
  • Order information showing the product description, purchase date, amount paid, and seller information

Documents that have been altered, are incomplete, or cannot be verified may not be accepted.

5. Warranty Review and Troubleshooting

Before approving a warranty claim, VEGER may ask the customer to complete reasonable troubleshooting steps.

VEGER may also require:

  • Photographs or videos showing the reported defect
  • The product serial number
  • Inspection of the product
  • Return of the product to an approved address

Do not return a product before receiving return authorization and return instructions from VEGER or the applicable regional representative.

Unauthorized returns may be rejected and may not qualify for reimbursement of shipping costs.

6. Available Warranty Remedies

After reviewing and verifying an eligible warranty claim, VEGER may, at its discretion and subject to applicable law:

  • Provide troubleshooting or technical assistance
  • Repair the defective product
  • Replace the product with the same model
  • Replace the product with a product of equal or comparable value
  • Provide a new or factory-refurbished replacement, where permitted
  • Issue a partial or full refund when repair or replacement is not appropriate or reasonably available

The available remedy may depend on the product, defect, purchase channel, warranty period, product availability, and applicable local law.

A replacement product does not restart or extend the original warranty period unless required by applicable law. The replacement remains covered for the remainder of the original product’s applicable warranty period.

7. Issues Reported Within 30 Days

For a verified product quality issue reported within 30 days of delivery, VEGER may offer a replacement or refund after reviewing the claim and supporting evidence.

Amazon purchases may also be subject to the return, refund, and replacement procedures of the applicable Amazon marketplace.

Retail and offline purchases may be subject to the return policy of the original retailer or distributor.

This section does not apply to accidental damage, misuse, buyer’s remorse, or other non-quality-related reasons.

8. Products Damaged During Delivery

If a product arrives damaged, opened, incomplete, or visibly affected during transportation, please report the issue within 3 business days of delivery.

Please provide:

  • The order number or proof of purchase
  • Photographs of the shipping package
  • Photographs or videos of the damaged product
  • A description of the damage
  • Photographs of the shipping label, where available

Please retain the original packaging until the claim has been reviewed.

After verification, VEGER or the original seller may provide an appropriate remedy, including replacement or refund, subject to the applicable purchase channel and local law.

9. Shipping Costs and Authorized Returns

For an approved claim involving a verified manufacturing or product quality defect, VEGER may cover reasonable return or replacement shipping costs in accordance with the approved claim instructions.

The customer may be responsible for shipping costs in the following situations:

  • The return is for a reason other than a verified product defect
  • No defect is found after inspection
  • The product is functioning normally
  • The product was taken outside the original country of purchase
  • International return shipping is required because the product was moved to another country
  • The customer sends the product to an unauthorized address
  • The return is made without prior approval
  • The return includes personal items not supplied with the product
  • The product is returned with missing accessories or avoidable damage
  • The claim concerns accidental damage, misuse, or another excluded condition

VEGER is not responsible for unauthorized return shipments, personal items sent with a return, or products lost or damaged during an unauthorized return.

10. Newsletter Subscription and Amazon 3-Year Warranty

Newsletter subscription is required to activate the Amazon 3-year warranty through the VEGER Warranty Support page .

Customers may unsubscribe from VEGER marketing emails at any time.

To submit a claim during the additional third year of Amazon warranty coverage, the VEGER newsletter subscription associated with the warranty registration must be active when the claim is submitted.

The subscription requirement for the additional third year does not limit any mandatory consumer rights provided by applicable law.

11. What Is Covered

Subject to the terms of this policy, the warranty covers verified defects in materials or workmanship that occur during normal and intended use within the applicable warranty period.

Coverage applies only to the original eligible product and the original purchaser, unless otherwise required by applicable law.

12. What Is Not Covered

The warranty does not cover:

  • Products without sufficient or verifiable proof of purchase
  • Products outside the applicable warranty period
  • Lost or stolen products
  • Second-hand products, unless otherwise required by applicable law
  • Products purchased from an unauthorized or unverifiable seller
  • Accidental damage
  • Drops, impacts, crushing, punctures, or physical damage
  • Water, liquid, fire, or extreme-temperature damage
  • Improper use, storage, maintenance, charging, or installation
  • Use outside the product’s specifications or instructions
  • Damage caused by incompatible equipment, power sources, cables, or accessories
  • Unauthorized modification, disassembly, or repair
  • Repairs performed by an unauthorized third party
  • Damage caused by external events or environmental conditions
  • Cosmetic damage that does not affect normal product operation
  • Normal wear and tear
  • Normal reduction in battery capacity resulting from regular use and aging
  • Non-quality-related returns or buyer’s remorse
  • Damage occurring during an unauthorized return shipment
  • Products for which submitted information is false, altered, incomplete, or fraudulent

13. Limitation of Liability

To the maximum extent permitted by applicable law, VEGER is not responsible for:

  • Loss of data
  • Loss of revenue, profits, business, or opportunity
  • Indirect, incidental, special, or consequential loss
  • Personal items sent to VEGER with a returned product
  • Damage or loss occurring during an unauthorized return
  • Damage caused by the use of a replacement product with incompatible devices or accessories

Nothing in this section excludes or limits liability that cannot legally be excluded or limited under applicable law.

14. Claim Decisions

Warranty claims are reviewed based on the information, evidence, and product condition available at the time of review.

VEGER reserves the right to reject a claim when:

  • The product or order is not eligible
  • The warranty period has expired
  • Sufficient proof of purchase is not provided
  • The reported issue cannot be verified
  • The product has been misused, modified, or damaged by an excluded cause
  • The submitted information is inaccurate or fraudulent
  • The customer does not complete reasonable troubleshooting, inspection, or return requirements

Any rejection will not affect statutory consumer rights that apply independently of this commercial warranty.

15. Response Time

VEGER normally responds to warranty and support requests within 1 business day.

Additional time may be required during weekends, public holidays, periods of high inquiry volume, complex technical reviews, product inspections, or communication with a retailer or distributor.

16. Contact Information

Amazon Order and Warranty Support

Email: hello@vegerpower.com

Warranty registration and Amazon warranty claims: VEGER Warranty Support

Retail, Distributor, and Offline Order Support

Contact the regional representative responsible for your market through our Contact VEGER page .

Please contact VEGER and obtain approval before returning any product.