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WARRANTY POLICY
Warranty Policy
This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing.
Please note this page is for purchases made through this website. For purchases made through VEGER’s authorized resellers, please contact them directly.
Warranty Timeline
| ITEM | LIMITED WARRANTY |
|---|---|
| Power Banks | 12 Months |
| Chargers | 12 Months |
| Cables | 12 Months |
| Audios | 12 Months |
Note: for reference only. Warranty periods differ according to the model(check the user manual to find out the warranty time).
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Veger or Veger's authorized resellers are covered by an extensive warranty.
1. For products bought from Veger official website, you need to provide the order number, and a photo or a video showing the defects of the product. If it passed the genuine check, and it is confirmed that the damage is caused by non-human factors, you will be given a free replacement product.
2. For products bought from other retail stores, we recommend you seek help where you purchased it.
Contact us
If you have questions, please contact us by email at support@vegerpower.com.
Warranty Information
Warranty Policy
This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing.
Please note this page is for purchases made through this website. For purchases made through Utopia’s authorized resellers, please contact them directly.
Warranty Timeline
| ITEM | LIMITED WARRANTY |
|---|---|
| Power Banks | 12 Months |
| Chargers | 12 Months |
| Cables | 12 Months |
| Audios | 12 Months |
Note: for reference only. Warranty periods differ according to the model(check the user manual to find out the warranty time).
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Utopia or Utopia's authorized resellers are covered by an extensive warranty.
1. For products bought from Utopia official website, you need to provide the order number, and a photo or a video showing the defects of the product. If it passed the genuine check, and it is confirmed that the damage is caused by non-human factors, you will be given a free replacement product.
2. For products bought from other retail stores, we recommend you seek help where you purchased it.
